Terms and Conditions 3
Failure to Collect: Any cat not collected within 3 days of the date on which they are due to depart, will be re-homed at our discretion. If pick up is late, the cat will not necessarily be in the room they stayed in due to other bookings arriving. They will need to be kept either in the isolation room or other arrangements made by ourselves.
Weight Loss / Weight Gain: Occasionally, despite encouragement, a boarding cat may eat or drink less than usual whilst settling in. We are unable to take responsibility for the quantity of water and food our boarders choose to consume. Additionally, while at the cattery your cat may gain weight as they may not be as active as they usually are when at home.
Chief Everything Officer
All maintenance at the hotel is done by Patrick. He is the one our guests first meet when they arrive at the hotel. He will take on various duties around the hotel when help is needed, in accordance with Grace's exacting standards, or else!
Manager & Admin
Grace is the first point of contact should any of our guests need anything at all. She is always popping into the cattery to check they are enjoying their stay, and is the main provider of all the services at the hotel.
Chief Cat Groomer
Vanessa is the resident chief cat groomer. She grooms the cats till they purr and nod off in her arms. She gently strokes their belly and gives a gentle soft massage which our guests just absolutely love.