Terms and Conditions 2
Cats may be refused at arrival: Cats are admitted to the cattery at our sole discretion. This may mean cats could be refused at time of admission for example if the cat has arrived in a state unsuitable for boarding, such as ill health, injury or other condition where they would be more suitably cared for at a veterinary clinic, or where they could pose a risk of infecting other cats.
Sickness or injury procedures during boarding: Cats becoming unwell or injured during boarding will receive their veterinary attention from a local veterinary clinic. In the instance of a cat becoming unwell we will try to attempt the owners before seeking veterinary attention. However if this is not possible, the care of the cat will take priority and veterinary attention will be given.
We are unable to host cats who require special care. A cat who is in poor health, takes complicated medications, or who is older and has never boarded before is not a good fit for our services.
For the sake of your kitty's health and safety, we suggest contacting your veterinarian or a guardian who can provide the proper care.
Chief Everything Officer
All maintenance at the hotel is done by Patrick. He is the one our guests first meet when they arrive at the hotel. He will take on various duties around the hotel when help is needed, in accordance with Grace's exacting standards, or else!
Manager & Admin
Grace is the first point of contact should any of our guests need anything at all. She is always popping into the cattery to check they are enjoying their stay, and is the main provider of all the services at the hotel.
Chief Cat Groomer
Vanessa is the resident chief cat groomer. She grooms the cats till they purr and nod off in her arms. She gently strokes their belly and gives a gentle soft massage which our guests just absolutely love.