Below are the questions that get asked on a regular basis which you may find useful before contacting us.
Can I visit your cattery prior to boarding?
Certainly- it may seem less stressful for you when you are able to see where your cat will stay.
My cat is an indoor cat. Is The Happy Cat Hotel suitable for him/her?
Yes. We have many indoor cats who stay with us and who are completely happy and at home in the cattery. The indoor section ensures that they can stay as warm as they are used to at home whilst the outdoor area provides an added option should they wish to explore further.
My cat is an outdoor cat. Is The Happy Cat Hotel suitable for him/her?
Yes. Our cat units are large enough to allow room to play and climb. Each unit has a scratching post. We spend time with all cats each day and can provide toys and other play items to stimulate interest. Of course feel free to bring favourite toys with you.
I have never used a cattery before and not sure if it will be ok for my cat(s).
Lots of our customers have never used a cattery before often because they have never found one they are happy with. We have lots of 'first timers' – from small cats to very elderly cats and they usually settle very well with the proper care and attention. We also have a high level of returning customers, and get a lot of referrals from a number of vet groups in and around Kensington and Bedfordview and Edenvale. A lot of customers come to us through 'word of mouth' recommendations and of course through google and actively advertising in local magazines.
There are many reasons for people to need to use a cattery and we are always happy to discuss any individual situations and to offer advice to customers without obligation. We also strongly encourage new or prospective customers to come and look around the cattery so that they can see the facilities and serene surroundings that we offer. It also provides a chance for them to meet us and to chat about their cat's needs.
Do the cats get to go outside?
All our units have an enclosed indoor section where there is a window place to sleep and a thermostatically controlled heater. Each also has a cat flap for the cat to access the outdoor area. The spacious outdoor area allows each cat to get lots of fresh air whilst remaining completely separated from the other cats that are staying. Each outdoor area is separated by a sneeze barrier in line with FAB regulations.
My kitten is full of energy and used to running around and playing. I'm worried he/she will get bored in a cattery while I'm away.
Most kittens settle really quickly and we always pay particular attention to them to ensure they have plenty to do. Always remember to bring plenty of toys for them to play with.
My cat is used to being very warm and cosy at home. How will he/she cope with staying at The Happy Cat Hotel?
We have a gas heater and an 11 fin heater which the cats love. These heaters keep the temperature to a comfortable and cosy level.
I am anxious about leaving my cat as I have never done this before. I can't bear the thought of him/her not settling and not knowing if he/she will be ok.
Some cats have a very nervous disposition and we prefer to have as much information as possible to help us to help the cat to settle. Our approach depends completely on the individual cat as each one is different. It is really useful for owners to bring something familiar such as a rug or old jumper that smells of home. The familiar scents provide reassurance for the cat to make them feel secure. We can also use a Feliway spray or plug-in diffuser for your cat which can help too.
We are more than happy to keep you updated by telephone/whatsapp as often as you need. The more information we have about your cat's likes/ dislikes/ habits the easier it will be for us to make sure that they settle and are happy.
All cats have different personalities and therefore each one will become settled in his/ her own way. Some cats are bold and will settle instantly even if they have never been away from home before. More commonly cats that come for their first stay can be a bit wary and unsure to start with. We recognise that each cat is an individual, and so we tailor our approach and care to each one according to their specific needs.
Do I need to bring my cats food with me?
We feed the cats staying with us Royal Canin 32 bit. Some cats are happy to eat any food, others can be " fussy eaters", so we do encourage owners to give us as much information as possible about the cat's likes and dislikes. If however, your cat is on a special prescription diet from the vet, then you will need to bring a supply with you.
Do you cater for cats on special diets?
Yes. We are happy to follow any special instructions you have regarding your cat's dietary intake provided you bring the cats special diet food. We stock many different foods but may not be able to get supplies of special prescription diets that are provided by vets.
Do we need to bring our cat/s own bedding scratch post etc to the cattery?
We provide all the essential items for your cat to use and so there is no requirement for you to provide anything. However, we don't mind if you prefer to bring some extra bedding or a rug or jumper with you as the familiar scents will help your cat to settle. Each cat unit has a scratch post available.
What vaccinations does my cat need to have?
Regulations stipulate that all cats boarding in a cattery must have a valid certificate for cat flu (feline herpesvirus and feline calcivirus) and feline enteritis (feline panleukopenia virus). Some vets also use additional vaccinations against feline chlamydiosis and feline leukaemia virus. These additional vaccinations is essential for cattery boarding as the cats will have contact with other cats during their stay. Prior to check in (you can bring it with you) we'll need a copy of your up to date vet records with proof of vaccination for Rabies & Distemper(FVRCP). We also check vet records to ensure all cats are spayed/neutered if over the age of 6 months. Should your cat present with sneezing, runny eyes or wheezing at check in you will not be permitted admittance. For obvious reasons we can not expose our other guests to a possible respiratory virus. Please be considerate of our other boarders & our business - if you think you're cat has any of the aforementioned symptoms, board with your vet or in-home pet sitter.
Vaccinations should have been done at least ten days before arrival at the cattery. If they are done less than a week there is a risk that your cat's immunity levels may be low and they may not be fully protected against infection. We regret that we will not accept any cat into the cattery if they have never been vaccinated.
What happens if my cat/s is taken ill during a stay at your cattery?
We always take full contact details of your cat's vet at the time of booking just in case anything happens while you are away. We also request as much detail as possible of any past and current medical conditions. In the event of any illness we always make every effort to contact you to keep you informed of what is happening.
If your cat is ill we prefer where possible to take the cat to his/ her usual vet. This is because the vet has the full medical history particularly in long term conditions and also because we know you have full faith in the vet you have chosen. We are happy to take the cat to the vet if required and to administer any medicines that have been prescribed. Our own local vet is also on hand to attend any emergency at the cattery if needed.
I have two/three cats. Can they all share a unit together?
Many families have more than two cats. We have available three large family cat condos to cater specifically for this.
Will you refuse service to anyone?
Yes. We allow only neutered/spayed cats into our facility. Intact cats have a tendency to mark their territory which would make for an unclean environment (young kittens under 4 months of age being the only exception). Should your cat be dangerous or unusually aggressive we'd also recommend you use an in home pet care service. Extreme neglect cases are reported to the proper authorities immediately. (i.e. Should your pet suffer from ailments or wounds blatantly untreated or malnourished). For obvious reasons, we can not board any cats with signs of a contagious conditions (sneezing, running eyes, etc.)
What if my cat needs medicine?
We are not vets and we do not administer medication. We do not give injections or board diabetic cats.
What about long term boarding?
There are no discounts. 4 weeks maximum.
How do I make a reservation?
You can send us a whatsapp message on 063 227 1058 with the dates you need so we can check availability. You will need to fill out our reservation forms and contract (on your arrival to our cat hotel. Accomodation will only be guaranteed once paperwork is submitted and approved.
What about appointments?
All pick up and drop offs are by appointment only. We also like to have all cats safely back in their units so they never have to interact with customers if they do not wish to. We do limit our appointment hours as our number one priortiy is caring for the cats in our care.
You may schedule an appointment: Monday-Friday 9am-4:00pm, Saturday-Sunday 9am-2pm. We do not take appointments after hours. We are closed for appointments on all major holidays.
How and when do I pay?
We accept cash and Snapscan payment only. No EFT payments accepted. The boarding rate is charged PER NIGHT (regardless of the time of arrival) which ends at 12 p.m. the following day i.e. a late checkout time after 12pm is a new day and will be charged for. Payment is due when you drop off your cat.
Where are you located?
We are located in Kensington, 7 minutes away from eastgate shopping center. Due to us living on-site, our address is only given to those with appointments.
Will my cats interact with other cats?
Short-term boarders are always let out into the playroom one family at a time, rotating throughout the day. Only our long-term (monthly) boarders have the option of supervised socializing in the playroom with cats from other families. A negative FIV/FeLV test is required along with vaccines, a social personality and owner consent. We typically match up two long-term cat families that have complimentary personalities. Each night we rotate which family gets to stay out for the entire night as well!
What food will my cat be fed? And how often?
Our guests are served twice daily, morning and early evening. We feed our guest royal canin fit 32. If your cat has special dietary requirements, please provide the cat food yourself for the duraion of the cats stay with us.
What if my cat only eats a particular type of food?
We welcome owners to provide their pet's favourite brand and we will make sure our guest is only served his or her preferred choice of food.
How should I transport my cat?
Please ensure you use a proper pet carrier. We are happy to store it for you during your holiday so it's ready for you at collection time. Remember to mark it clearly with your full name. Please do not bring your cat to our cattery in a cardboard box or carry your pet in your arms just in case they accidentally escape before they are settled into their chalet.
My cat prefers it's own bed. Can I bring it?
We want our guests to feel as comfortable as they would at home and encourage owners to bring their pet's own basket, bedding, toys and any other familiar items to ensure they feel secure and contented during their vacation.
What if I am delayed or I want to extend my holiday?
Please contact us as soon as possible if you decide to enjoy a few extra days vacation. In all cases we will do our best to accommodate your cat for the additional time you are away but, of course, this will be subject to availability. Any additional fees will be charged upon collection of your cat.
My cat has never stayed in a cat hotel before. Should I be worried?
Cats are very adaptable by nature and in the majority of cases they settle very quickly to their new surroundings. As long as they have a comfy bed, good food, water and lots of love they are perfectly happy. As cat owners ourselves we take pride in being able to make your cat's stay in the hotel as comfortable and as happy as possible.
What if I have an aggressive cat or my cat has problems with strangers?
If your cat has problems with aggression, we would appreciate honesty. It does not mean that we will not board your cat but we would like to meet your pet and see if we get along. If your cat is aggressive towards strangers, we can possibly work together to help him/her feel comfortable in our presence, prior to boarding. In case, we are not made aware of your cats' aggressive behaviours and he/she attacks us, we will have no choice but to find alternative accommodation at your expense.
What is there for my cat to do?
We want all our guests to thoroughly enjoy their vacation with us. A soft bed, delicious food and five star service is all part of the package but we also believe that play time and chalet enrichment is important too! A range of specialist cat toys are regularly made available to our guests to ensure your pet enjoys an exciting and fun filled holiday!
Can I stay with my cat while they settle in?
We do not encourage it as it will only get your kitten agitated.
My cat only uses the out of doors as a litter box. Will he adapt to the litter box you provide?
Yes. We have never had a cat have any trouble with this. They understand right away.
How do you count the days you charge for?
When you drop off a kitty that day, that same night is night are charged as one day. As long as your kitty has gone home by our 12 o'clock checkout, there is no charge for the final day. So dropping off a kitty Monday morning and picking him up by 12 pm Friday is a 4 night charge. The boarding rate is charged PER NIGHT (regardless of the time of arrival) which ends at 12 p.m. the following day i.e. a late checkout time after 12pm is a new day and will be charged for.
Why have you chosen cat boarding as a vocation?
When we wanted somewhere for our cats to holiday in a safe, stress free and fun environment with caring, empathetic people who have an innate understanding and love for cats, we were encouraged to set up a cattery and boarding facility in Kensington, Johannesburg. A seed was sown, and the idea of offering a safe, secure, modern, luxury Hotel for cats to stay while their Mum and Dad are away from home, was born.
We wanted our Hotel to offer a personal service, and in order that we can get to know our guests and be able to adapt to their individual needs we decided to only have eight double rooms. They are each carefully designed to give a calm and relaxing environment, a real cat holiday haven. We established our boarding cattery in Kensington, based on our love of cats. We found a need for a cat hotel and cat boarding facilities than the usual "cage" that is typically offered at boarding catteries in johannesburg. There is a great need for responsible pet care professionals. We love what we do now, not many working people can say that!